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Field service · In production

A Teams agent for field technicians

Technicians on cryogenic tanks, gas mixers and medical-gas networks complete their job reports in Microsoft Teams, guided step by step, in French or English.

Languages
FR · EN
AI model in the loop
None
Status
Live

The problem

Reports written after the job, from memory.

Technicians finish complex installations, then rebuild the report later: fields get missed, notes get retyped, and two languages are in play on every site.

How it works

From job number to finished report.

  1. 01

    Enter the job number in Teams

    Right where technicians already work.

  2. 02

    The job is looked up in the CRM

    Customer, site and job type come back automatically.

  3. 03

    A guided, bilingual questionnaire

    Chosen for that job type, in French or English.

  4. 04

    The technician reviews and approves

    Nothing is sent without their sign-off.

  5. 05

    Validated data becomes the report

    Sent to document generation, filed as a PDF in the document library.

Under the hood

Deterministic by design.

One deterministic engine with thin Teams adapters — and no AI model at all. Sessions persist, so a technician can pause mid-install and pick up later. It runs in the client’s own Microsoft tenant; an integration partner owns the CRM trigger and the PDF generation.

Status

Live in production.

In daily use by technicians, on real jobs and real data.

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